Online and Mobile Banking App Account Deletion

The Google Play Store and Apple App Store have implemented a requirement for Advantage Federal Credit Union to provide our members with the ability to request removal of their Online Banking and Mobile Banking App accounts and any associated data. This requirement is the latest of many recent compliance updates from Google and Apple related to user privacy and data safety.

If you would like to request removal of your Online Banking and Mobile Banking App accounts and related data, simply send an email request to remoteservicesgroup@advantagefcu.org.

Please type “Remove App Account” in the subject line of your email and provide us with a good phone number to reach you at. One of our representatives will be in touch with you to confirm the request is valid and initiate the process.

Upon execution of this request, Advantage Federal Credit Union will delete all associated data held in our digital and internet banking system. This data will no longer be accessible or available to any party. Your accounts will remain active, and your accounts transaction history will remain in our main system history as long as your accounts are open, but all Online and Mobile Banking data will be deleted.

Requesting deletion of your Online Banking app and related data will automatically disable ancillary Online banking products including Bill Payment, Alerts & Notifications, E-Statements, Zelle, External Account Transfers, External Loan Payments, Scheduled Transfers, and Debit & Credit Card Management. Any scheduled payments or transfers will be cancelled. To reinstate any of these services you will be required to re-register for a new Online Banking login.

If you should have any questions, please give us a call at 585.454.5900 or use our Live Chat to the right and we will be happy to assist you.